1. Acceptance
These Terms govern your use of services provided by Vichbyte Tech Limited ("Vichbyte", "we"), including the Wazibot platform. By signing up, signing an order or using the services, you agree to these Terms. If you accept on behalf of a business, you confirm you are authorised to bind it.
2. Description of services
Wazibot is a WhatsApp automation platform provided and operated by Vichbyte Tech Limited. Depending on your plan, it may include automated replies, order handling, M-Pesa payment integrations, broadcasts, AI-assisted replies and a shared inbox and dashboard. We may also provide custom automation, integration and software development under a separate written scope.
3. Eligibility and accounts
You must be a business or individual aged 18 or over with authority to enter into contracts. You must give accurate information, keep login details secure and tell us promptly about any unauthorised use. You are responsible for activity under your account.
4. Your responsibilities
- Obtain valid opt-in consent from every person you message through Wazibot.
- Send only lawful, accurate content you have the right to use.
- Comply with the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy.
- Comply with the Kenya Data Protection Act, 2019 and other laws that apply to your business.
5. Acceptable use and prohibited content
You may not use the services for spam or unsolicited bulk messaging, scams, fraud or phishing, illegal goods or services, harassment, hate speech or threats, misleading health or financial claims, or anything that breaks Meta's policies or the law. You may not try to disrupt, reverse-engineer or gain unauthorised access to the services.
6. Fees, billing and taxes
Platform fees (monthly subscription and one-time setup) are charged by Vichbyte as set out in your plan or order. WhatsApp/Meta messaging fees are billed separately by Meta and are not included in our fees. Fees are in Kenya shillings and exclude applicable taxes unless stated. Unpaid invoices may lead to suspension after notice.
7. Service availability and changes
We aim to keep the services available and reliable, but we do not guarantee uninterrupted service. We may carry out maintenance and may improve or change features. We will give reasonable notice of changes that materially reduce what you pay for.
8. Third-party services and Meta dependence
The services depend on third parties including Meta/WhatsApp, Safaricom M-Pesa, hosting and email providers. Their availability, policies and decisions are outside our control. If Meta restricts, suspends or bans your WhatsApp Business account or number, we cannot reverse that decision and are not liable for its consequences, though we will help where we reasonably can.
9. Intellectual property
We own the Wazibot platform, software and materials we provide, and we grant you a limited, non-exclusive, non-transferable right to use them during your subscription. You keep ownership of your content and data, and grant us the rights we need to provide the services.
10. Confidentiality
Each party will keep the other's confidential information private and use it only to perform under these Terms, except where disclosure is required by law.
11. Data protection
How we handle personal data is described in our Privacy Policy. For client data processed through Wazibot, we act as your data processor.
12. Disclaimer of warranties
Except as expressly stated in these Terms, the services are provided "as is" and "as available", without warranties of any kind to the extent permitted by law. AI-assisted replies may be inaccurate and should be monitored.
13. Limitation of liability
To the extent permitted by law, we are not liable for indirect, incidental or consequential losses, lost profits or lost data. Our total liability under these Terms is limited to the fees you paid us in the three months before the claim.
14. Indemnity
You agree to compensate us for claims, losses and costs arising from your content, your breach of these Terms or Meta's policies, or your failure to obtain required consent.
15. Suspension and termination
You may cancel according to your plan's terms. We may suspend or end the services if you materially breach these Terms, fail to pay after notice, or if required by Meta or the law. On termination you may request an export of your data within 30 days, after which we may delete it.
16. Governing law and disputes
These Terms are governed by the laws of Kenya. The parties will first try in good faith to resolve any dispute by negotiation within 30 days. If it is not resolved, it will be decided by the courts of Kenya.
17. Changes to these Terms
We may update these Terms. The latest version will be on this page with its "Last updated" date, and we will notify clients of material changes before they take effect.
18. Contact
Vichbyte Tech Limited, [00], Nairobi, Kenya. Email support@wazibot.co.ke or call +254 710 301 364.