This page explains how to ask Vichbyte Tech Limited to delete your personal data, including data processed through Wazibot and the WhatsApp Business Platform.
1. How to request deletion
- Email privacy@Vichbyte.com with the subject "Data deletion request", or
- Send a WhatsApp message to +254 710 301 364 saying "Delete my data".
2. What to include
- Your full name.
- The phone number and/or email address linked to your data.
- The business you interacted with through Wazibot, if any.
- What you want deleted (all data, or specific information).
3. What happens next
We will confirm receipt, may ask you to verify your identity, and will complete your request within 30 days. We delete or anonymise your personal data from our systems and tell our sub-processors to do the same where applicable.
4. If you messaged a business using Wazibot
The business is the data controller for those conversations. We will forward your request to them and help them carry it out. You can also contact the business directly.
5. What we may keep
We may keep limited records where the law requires it, for example invoices and tax records, or to resolve disputes. Messages already delivered to your WhatsApp app are controlled by WhatsApp and you.
6. Your other rights
Read our Privacy Policy for your full rights under the Kenya Data Protection Act, 2019, including the right to complain to the Office of the Data Protection Commissioner.